Call immediately to 519-433-0334.
Who can I call if I am in crisis right now?
How do I access your services?
Call us directly at 519-432-2623 or visit one of our Talk-in Clinics. No appointment is needed.
What is the service area supported by Craigwood programs?
We serve primarily the counties of Middlesex, Elgin, Oxford, Huron, Perth, Grey, and Bruce. We also accept referrals for youth with highly complex needs from other regions in and beyond Ontario. Our Youth Justice program serves an extended area including Lambton, Kent, Essex and other areas of Ontario.
What are the criteria for eligibility for Craigwood programs?
See how we fit into Ontario’s model for levels of service for Children & Youth Mental Health.
Our programs are unable to accommodate clients who are actively suicidal or in the acute phase of a major psychiatric disorder (i.e. schizophrenia).
What is the cost of services?
There is no direct cost to parents or youth for our services. We do expect that parents in most cases will contribute the costs of their child’s personal care items and medical expenses if they have insurance coverage.
Who pays for service?
Our principal funding is provided by Ontario’s Ministry of Children, Community & Social Services through their Child & Family Intervention and Youth Justice Service divisions, and through referrals from regional agencies such as Children’s Aid Societies and the Community Service Coordination Network (CSCN) serving London-Middlesex, Elgin, Huron, Oxford and Perth Counties.
Where are you located?
We have 2 primary locations:
- 520 Hamilton Road, London, ON
- 26996 New Ontario Road, R.R. # 1, Ailsa Craig, ON
How are counsellors & staff qualified?
All staff have post secondary training at the College or University level. All mental health counselors/therapists have a Master’s degree. Craigwood also provides extensive training for staff on a regular basis.
What kind of results do you achieve?
Using clinically validated tools for assessment and tracking, Craigwood has traditionally met or exceeded the provincial norms in positive outcomes for youth and families.
We also earn very high rating in our client satisfaction surveys.
How do I make a complaint?
To make a complaint regarding Craigwood services contact us at: 519-432-2623. Someone will return your message within 2 business days. More information is available here on this website.
How is Craigwood connected to other youth services (other mental health services)?
We contribute staff and resources to several joint services and research projects with our sister agencies in the region. We also sit at several action tables dealing with current and emerging needs in the broader mental health community.
Does Craigwood provide psychiatric care?
We do not have a psychiatrist on staff but we do have an arrangement where we can access psychiatric supports for both assessment and emergency response.
Are Craigwood’s services offered to youth and families in the county?
All of our services are available to those who reside anywhere in Middlesex County.
Are Craigwood’s services accessible to wheelchair?
Only our Ailsa Craig site has wheelchair access for visitors (not for residential clients). We do have arrangements to meet with clients who have mobility limitations with partner agencies.
Is assistance for transportation available for low income families?
We are prepared to provide some limited assistance in this regard.
Can I, as a parent, also visit a talk-in clinic?
We welcome parents to our talk-in services where the concerns expressed are related to a child or youth in the home.
Will I see the same counselor each time I visit a talk-in clinic?
Not always. Due to staffing and scheduling issues, we are unable to guarantee the same counselor each time.